Help CenterTo submit a case to Amazon for lost FBA inbound items, you must provide documented proof of the items that were paid for and shipped. For FBA Inbound claims, Amazon requires that you upload this documentation as part of the submission process.
Documentation types
There are 2 different types of documentation that Amazon may request that you send in: Proof of Inventory Ownership & Proof of Delivery. See the visual & details below to see exactly what each of these documents may look like for you.
Proof of Inventory Ownership or Proof of Purchase
The Proof of Inventory Ownership or Proof of purchase is a document that outlines where you purchased the materials you are selling. The type of proof you provide depends on how you purchased or manufactured the items.
Typically you must provide one of the following items as your proof of inventory ownership or proof of purchase (the type of documentation you provide depends on the way you purchased/manufactured your products):
- If purchased from a wholesaler: Original Invoice
- If purchased from a seller/store: Receipt
- If you manufacture your own products: Manfacturer's Packing Slip
Proof of Delivery
Amazon asks for a Proof of Delivery for LTL or FTL shipments. The document you need to submit as the proof of delivery will be the bill of lading.
Bill of Lading (BOL)
The BOL is a document issued by the carrier that acknowledges receipt of cargo for your shipment. You can access a copy of this from your carrier.